Artistè

Delete your Artistè account

This page explains how to delete your account, what happens when you do, and what we keep and for how long. The full rules are in our Privacy Policy.

How to ask

In the app: Account > Privacy > Request account deletion. This works on the iPhone and Android apps and on the web.
By email: write to info@getartiste.com from the email address on your account, and say you want it deleted. We reply to confirm, and file the request for you, so it is handled exactly as one made in the app.

What happens next

You have 7 days to change your mind. We email you when we receive the request, with the date it will be carried out and how to cancel. Cancel any time in those 7 days, in the app under Account > Privacy.

When the 7 days are up, the deletion is carried out automatically, within the hour. We email you when it is done.

Sometimes it has to wait. If your artist or venue still has a booking that is pending or confirmed, or you are part of a dispute that is still open, the deletion waits until they are settled, so nobody is left with a night that cannot happen. We email you to say what it is waiting for. Cancel or decline those bookings in the app, or let them happen; once nothing is left, it goes within the hour. While it waits, nothing has been deleted and you can still cancel. It can also wait if the law requires us to keep the account for a time; then write to us at info@getartiste.com.

What is deleted

Your sign-in, so the account can no longer be used.
Your profile, your photos and videos, and your contact details.
Your calendar: your hours, closed days and blocked nights.
Your message threads (both copies: a conversation is between two accounts) and the texts our booking assistant, Arty, exchanged with you.
Your notification settings, your phones’ notification tokens and the record of notifications sent to them, and your privacy choices.
The artists and venues you blocked.

What is kept, and for how long

Kept	Why, and for how long
Bookings, contracts, disputes and their payment records	The other side still needs them, and tax law requires them: 7 years. Your name and details are removed; the artist or venue they name is shown as “Deleted artist” or “Deleted venue”.
Reports you filed	A moderation decision has to be explainable if it is challenged: 2 years after it is decided, without your name.
The record that you asked for deletion	So we can show your request was honored. The copy of your email on it is removed 30 days later.
A “STOP” you texted us	So we never text that number again.
The record of notices we sent you	1 year, as for every account.
Takedown requests	2 years after they are closed, as set out in the Privacy Policy.

Questions

Write to info@getartiste.com.
Perfect Timbre Tech LLC, 41 Moss Ave APT 104, Oakland, CA 94610, United States.