Privacy Policy

Last updated: September 1, 2026

Artistè is operated by Perfect Timbre Tech LLC (“we”, “us”). Artistè connects venues with performing artists and helps them arrange bookings. This policy explains what we collect, why, and the choices you have.

Short version: we collect only what a booking needs — your name, email, phone number and your venue or artist profile. We use your phone number to text you about your own bookings. We do not sell your personal information, and we never share mobile phone numbers or SMS consent with third parties for their marketing.

Information we collect

Account details you give us when you sign up: name, email address, phone number, and your role (artist, venue, or manager).
Profile information you choose to add: performance or venue details, pricing, photos, availability and calendar hours.
Booking activity: offers, acceptances, declines, contracts, messages exchanged through the platform, and reviews.
Communication records: the SMS and email notifications we send you about your bookings, your replies to them, and your consent and opt-out choices.
Technical and usage data: basic device and app-usage information, and error reports, used to keep the service working.

We do not knowingly collect information from anyone under 18.

How we use it

To create your account and let you sign in.
To match venues with artists and to arrange, confirm and record bookings.
To notify you about your bookings — including the SMS messages described below.
To keep records we are required to keep, such as agreements you accept and consent you give.
To fix problems, prevent abuse, and improve the service.

SMS booking notifications

If you give us your mobile number, we may text you about your own bookings — for example, a gig offer from a venue, and the confirmation after you reply. These are transactional messages tied to your activity on Artistè; we do not send marketing texts.

Opt out any time by replying STOP to any message. We record the opt-out and stop texting that number.
Reply HELP for assistance.
Message and data rates may apply. Message frequency varies with your booking activity.

We do not sell or share mobile phone numbers, or the consent you give to receive text messages, with any third party for marketing purposes. Our SMS delivery provider processes messages only to deliver them on our behalf.

Who we share information with

We share information only where it is needed to run the service:

Recipient	Why
The other party to a booking	A venue and an artist see the details needed to arrange and confirm the booking they are both part of.
Service providers	Hosting and database (Supabase), SMS delivery (Twilio), product analytics (PostHog) and error monitoring (Sentry). They process data on our instructions only.
Legal and safety	Where we are legally required to, or to protect our rights, users or the public.

We do not sell your personal information and we do not share it for cross-context behavioural advertising.

Keeping information safe

Access to your data is restricted at the database level so that you and the other party to a booking can reach only your own records. We store data with reputable providers and limit access to what is necessary to operate Artistè. No system is perfectly secure, but we take these protections seriously and review them regularly.

Your choices

Access, correct or delete — edit your profile in the app, or email us to request a copy or deletion of your data.
Stop text messages — reply STOP to any message, at any time.
Close your account — email us and we will delete or anonymise your data, except records we must keep (for example, agreements and booking history required for legal or accounting reasons).

Depending on where you live, you may have additional rights — including, for California residents, the right to know, delete, correct, and to not be discriminated against for exercising them. We honour these requests regardless of where you live.

If you ask us to take down a photo or video of you

Anyone can ask us to remove a photo or video that shows them, at getartiste.com/takedown, without having an Artistè account. That form is the one place we collect information about people who are not our users, so it is set out separately here.

From that form we collect:

the link you reported and your description of the problem;
an email address, which we do not verify — it is how we reply, and nothing else. We do not add it to any mailing list;
optionally your name, and how the content relates to you (that you appear in it, that you are the parent or guardian of someone who does, that you own the rights, or something else);
a salted, one-way hash of your IP address — never the address itself. This is only to stop the form being flooded. The salt is a secret held by us, so the hash cannot be matched against an address by anyone who obtains it.

We never ask for a file, and the form does not accept one. We use this information to act on your request and for nothing else. It is not shared, not sold, and not used for advertising.

How long: we keep a takedown request while it is open and for two years after it is closed, so that a removal decision can be explained if it is ever challenged. Ask us and we will delete it sooner where we are able to.

How long we keep it

We keep your account information while your account is active, and booking and consent records for as long as needed for the purposes above or as the law requires. Contact details are deleted together with the profile they belong to. Takedown requests follow the period set out in the section above.

Changes

If we make a significant change to this policy, we will update the date above and, where appropriate, tell you in the app or by email.

Contact us

Questions, or a request about your data: info@getartiste.com
Perfect Timbre Tech LLC, California, United States.