Artistè

Privacy Policy

Last updated: October 30, 2026 · Effective: October 30, 2026

Artistè is operated by Perfect Timbre Tech LLC (“we”, “us”). Artistè connects venues with performing artists and helps them arrange bookings. This policy explains what we collect, why, who can see it, and the choices you have. The full policy, with every dated change, is also in the Artistè app.

Information we collect

• Account details you give us when you sign up: name, email address, phone number, and your role (artist, venue, or manager).
• Profile information you choose to add: performance or venue details, pricing, photos, availability and calendar hours. Part of a profile is public and part is private — see “What other members can see” below.
• Booking activity: offers, acceptances, declines, contracts, messages exchanged through the platform (including replies you text to Arty, our booking assistant), and reviews.
• When you are shown someone’s contact details: we keep a record of who opened whose contact card, and when. It is written only for a card you were entitled to see, never for your own.
• Follow-up answers: 60 and 120 days after a completed booking we may email the artist one question — whether they have played at that venue again since — and keep the answer with the booking.
• Rankings and post-show answers (venues): to check the booking recommendations against a simple shortlist and learn from completed shows, we keep a record of each ranking a venue is shown (both orders, by artist id, what was shown and what was booked) and the venue’s answer to “would you book them again?” after a show. The venue and our admins can read it; other venues and artists cannot.
• Communication records: the SMS and email notifications we send you about your bookings, your replies to them, and your consent and opt-out choices. Your consent and privacy choices are kept with your account, so every device you use honors them.
• Phone notifications, only if you turn them on: that phone’s notification token (the address Apple and Google use to reach it, through our provider Expo) and a record of each notification sent to it. A notification says only that something changed: never a name, a date or the words of a message.
• Reports and blocks: a report you file (what it is about, the reason and your description) and the artists and venues you block. Our moderators see a report and who filed it; no other member does.
• The pilot sign-up form on this website: your name, email, phone number, neighborhood and city, whether you run a venue or perform, and anything you write to us.
• Technical and usage data: basic device and app-usage information, and error reports, used to keep the service working. We do not collect your location: the app uses no location service, and our product analytics make no lookup of where you are from your IP address. Product analytics stop if you turn off “Analytics tracking” or opt out of “sharing” under Account > Privacy in the app, and nothing is sent until the app has read your choice, on every device. On getartiste.com our analytics set no cookies and store nothing on your device, and the site loads its fonts from Google Fonts, so Google receives your browser’s request for them.

We do not knowingly collect information from anyone under 18.

How we use it

• To create your account and let you sign in.
• To match venues with artists and to arrange, confirm and record bookings.
• To notify you about your bookings — including the SMS messages described below.
• To see whether venues and artists come back to book each other again through Artistè. That is what the contact-card record and the follow-up question are for; neither is used to block, hide or rank anyone.
• To keep records we are required to keep, such as agreements you accept and consent you give.
• To fix problems, prevent abuse, and improve the service.

Who can see your phone number and email

Your phone number and email are not part of your public profile, and venues browsing the catalog cannot see them. They are released to the other side only once a booking between you has been accepted — confirmed or completed. A booking request that has not been answered releases nothing. The rule is the same in both directions, and it is enforced in our database, not just hidden in the app. If a booking is canceled or declined, the access it gave ends.

Before that yes, typing a number or an email somewhere the other side reads does not release it either:

• in a reply you text to Arty while it negotiates a booking, a phone number or email is shown to both sides as “[hidden until the booking is confirmed]” — the words as you texted them are kept for Arty’s own reading and for our audit, and are not shown to either side;
• in your name, your bio or another field everyone can read, or in the terms of a contract that has not been signed, it is refused when you save, with a message that names the field.

Spaced-out, spelled-out and disguised numbers and emails are caught too. Social media handles are not hidden, on purpose — social links are part of your public profile.

While a request is waiting, Artistè itself may text or email you about it, if you agreed to booking messages. That message comes from us; the other party is not given your number to send it.

What other members can see of your profile

Public — what the catalog and the other side of a booking need: your name or stage name, what you do, your genre or room type, city, photos and videos, bio, prices, capacity, the hours you are open or available, which of those nights are already taken (shown only to signed-in users, and never who took them), ratings and badges, and a venue’s street address (a venue is a public place). A venue’s travel-fee budget is public too, because it is an offer an artist reads.

Private — seen only by you, by the Artistè systems that act for you, and by our admins. For an artist: your street address, legal name, manager, minimum pay, travel budget, matching preferences and any moderation notes. For a venue: your revenue figures, fixed costs, managers, the budget and limits you set for Arty, your matching settings, and any moderation notes. Other members’ requests do not receive the private part at all.

SMS booking notifications

If you give us your mobile number, we may text you about your own bookings — for example, a gig offer from a venue, and the confirmation after you reply. These are transactional messages tied to your activity on Artistè; we do not send marketing texts.

• Opt out any time by replying STOP to any message. We record the opt-out and stop texting that number.
• Reply HELP for assistance.
• Message and data rates may apply. Message frequency varies with your booking activity.

We do not sell or share mobile phone numbers, or the consent you give to receive text messages, with any third party for marketing purposes. Our SMS delivery provider processes messages only to deliver them on our behalf.

Who we share information with

We share information only where it is needed to run the service:

Recipient	Why
The other party to a booking	Once a booking is confirmed, the venue and the artist see each other’s phone number and email, and the details needed to perform it. Before that, neither sees the other’s contact details.
Service providers	Hosting and database (Supabase), SMS delivery (Twilio), email delivery (Namecheap Private Email), phone notifications if you turn them on (Expo, which hands each one to Apple or Google), website hosting (Netlify), the pilot sign-up form on this website (Web3Forms), product analytics (PostHog) and error monitoring (Sentry). They process data to provide their services to us.
Public data services	To show a venue what is going on around it on a given night, the app sends the venue’s street address to the US Census Bureau geocoder to place it, and that point to the National Weather Service and NOAA for the forecast. For a San Francisco venue it reads the city’s public list of street closures (DataSF); with a key configured it asks Ticketmaster for events within a few miles; it asks Wikidata which teams play near the venue’s area (a point rounded to about 11 km) and reads those teams’ season pages from Wikipedia; for a Bay Area venue it reads big-venue events from 511.org as one list for the whole region. These services receive a venue’s business address or location, never a person’s.
Legal and safety	Where we are legally required to, or to protect our rights, users or the public.

Where your data is processed. Our providers process data in the United States. Where data of people in the EU, the UK or Switzerland reaches them, the transfer rests on each provider’s data processing agreement: PostHog (signed October 13, 2026) and Sentry (version 5.1.0, accepted October 13, 2026) under the EU Standard Contractual Clauses, the UK Addendum and the EU-US Data Privacy Framework; Supabase, Netlify, Twilio, Namecheap Private Email and Web3Forms under the agreement and clauses in their terms of service. We have not yet confirmed Expo’s data processing terms; we will say so here when we have. We have not carried out a transfer impact assessment for any provider; we will say so here when we have.

We do not sell your personal information and we do not share it for cross-context behavioral advertising. We use no advertising trackers, and we do not let other companies track your activity across websites through getartiste.com or the app. If your browser sends a Global Privacy Control or Do Not Track signal, the app treats it as a request not to sell or share your information.

Keeping information safe

Access to your data is restricted at the database level so that you and the other party to a booking can reach only your own records. We store data with reputable providers and limit access to what is necessary to operate Artistè. No system is perfectly secure, but we take these protections seriously and review them regularly.

Your choices

• Access, correct or delete — edit your profile in the app, or email us to request a copy or deletion of your data.
• Stop text messages — reply STOP to any message, at any time.
• Stop the follow-up question — every follow-up email has a link, “Stop asking me after shows.” Confirming it stops these questions for good and removes any that are still queued.
• Turn phone notifications on or off — under Account > Privacy in the app. The phone asks first; nothing is kept until you say yes.
• Report or block — report a profile, a photo or video, or a person, and block an artist or a venue, from their profile or a conversation. A block hides each side from the other and stops new bookings between you, on every device. The person you block is not told, though they stop seeing you too.
• Delete your account — in the app under Account > Privacy, or as set out at getartiste.com/delete-account. You have 7 days to cancel; then it is carried out automatically within the hour, and we email you when it is done. It waits, and we tell you why, while your artist or venue has a pending or confirmed booking or you are part of an open dispute, or while the law requires us to keep the account. Bookings and contracts the other side still needs are kept for 7 years without your name.

Depending on where you live, you may have additional rights — including, for California residents, the right to know, delete, correct, and to not be discriminated against for exercising them. We honor these requests regardless of where you live.

If you ask us to take down a photo or video of you

Anyone can ask us to remove a photo or video that shows them, at getartiste.com/takedown, without having an Artistè account. Someone using that form may have nothing else to do with Artistè, so it is set out separately here.

From that form we collect:

• the link you reported and your description of the problem;
• an email address, which we do not verify — it is how we reply, and nothing else. We do not add it to any mailing list;
• optionally your name, and how the content relates to you (that you appear in it, that you are the parent or guardian of someone who does, that you own the rights, or something else);
• a salted, one-way hash of your IP address — never the address itself. This is only to stop the form being flooded. The salt is a secret held by us, so the hash cannot be matched against an address by anyone who obtains it.

We never ask for a file, and the form does not accept one. We use this information to act on your request and for nothing else. It is not shared, not sold, and not used for advertising.

How long: we keep a takedown request while it is open and for two years after it is closed, so that a removal decision can be explained if it is ever challenged. Ask us and we will delete it sooner where we are able to.

How long we keep it

Information	How long
Your account	While your account is open. When you ask to delete it: within the hour after the 7 days to cancel (or once what it waits on is settled). An account that ends any other way: 30 days after
Bookings, contracts and tax records	7 years
Contact details	Deleted together with the profile they belong to
The record that you were shown someone’s contact details	1 year, and deleted with your account
Follow-up answers	With the booking they belong to
Messages	1 year; your message threads are deleted with your account
A phone’s notification token	Removed when you sign out on that phone; otherwise 90 days after the phone was last seen
Records of notifications sent to a phone	90 days
Reports, and our decisions on them	2 years after a report is decided; a report you filed is kept without your name if you delete your account
Blocks	Until you lift them; deleted with your account
An account-deletion request	The record that it was made and honored is kept; the copy of your email on it is removed 30 days after the request is closed
Takedown requests	As set out in the section above

Some of these happen automatically today: contact details go with the profile, the contact-card record goes with the viewing account, an account is deleted by an hourly job once its request’s 7 days are up, notification tokens and records are removed by a daily job, and the email on a closed deletion request is removed by a daily job. The other periods are commitments we carry out ourselves; ask us and we will act sooner where we can.

Changes

If we make a material change to this policy, we will tell you by email and with a banner in the app at least 30 days before it takes effect, and update the dates above. Every change is listed here with its date.

• October 30, 2026 — our postal address, no location, and analytics that wait for your choice. This page and the app now give our postal address. The policy said we collect your approximate location; we do not: the app uses no location service, and our product analytics make no lookup of where you are from your IP address. Product analytics stop if you turn off “Analytics tracking” or opt out of “sharing”, and nothing is sent until the app has read your choice, on every device; until now the opt-out of “sharing” did not stop them. Nobody is asked to re-accept.
• October 29, 2026 — reporting and blocking are kept with your account. A report goes to our moderators; a block hides each side from the other, closes the conversation between you and refuses a new booking between you, on every device. A report is kept for 2 years after it is decided; if you delete your account, the reports you filed are kept without your name and your blocks are removed. Nobody is asked to re-accept.
• October 28, 2026 — account deletion is carried out, and you are told. A deletion request now goes ahead automatically within the hour after its 7 days to cancel, and you are emailed when we receive it, if it has to wait, and when it is done. It waits while you have a pending or confirmed booking or an open dispute, or while the law requires us to keep the account. Bookings and contracts the other side needs are kept for 7 years without your name. Nobody is asked to re-accept.
• October 27, 2026 — notifications on your phone, only when you turn them on. If you do, we keep that phone’s notification token and a record of each notification sent to it, and remove them when you sign out (or 90 days after the phone was last seen) and after 90 days respectively. Your privacy choices are now kept with your account, so each of your devices honors them. Expo, which delivers the notifications, is added to our service providers. Nobody is asked to re-accept.
• October 24, 2026 — which of your nights are already taken, never by whom. Every signed-in Artistè user can see which of an artist’s or a venue’s nights are already taken (requested or booked), so nobody asks for a night that is gone. They never see who took it, and nobody who is not signed in sees it at all. Until now each profile also carried a copy of its calendar that anyone could read, signed in or not, and that copy could name the booking and the artist on a booked night. The copy is deleted and is no longer kept. This shares less about you than before; nobody is asked to re-accept.
• October 13, 2026 — cross-border transfers, stated as they are. We signed PostHog’s data processing agreement and accepted Sentry’s (version 5.1.0); each carries the EU Standard Contractual Clauses, the UK Addendum and the EU-US Data Privacy Framework. The other providers carry a data processing agreement in their terms. The policy no longer claims a transfer impact assessment per vendor: none has been carried out. This shares nothing new about you.
• October 5, 2026 — the night around a booking. To show and weigh what is going on around a venue on a given night, the app sends a venue’s address or location (never a person’s) to the public data services listed above. The booking flow scores 8 factors, one of them the night itself; an artist’s self-reported rating and reliability no longer score. We keep a record of each ranking a venue sees and the venue’s post-show answer, readable by that venue and our admins only.
• October 4, 2026 — the copy of this policy in the app named payment, identity-check, background-check, map and email services (Stripe, Stripe Identity, Checkr, Google Maps, SendGrid) that have never received anything from us. It now names the same service providers as this page, and lists the others as planned. Nothing is collected or shared that was not before.
• September 27, 2026 — every follow-up email now carries a link to stop them for good. The changes of September 25 and 26 were announced to every confirmed account by email and with a banner in the app.
• September 26, 2026 — a phone number or email typed where the other side reads it before a booking is confirmed stays hidden (texts to Arty) or is refused when you save (public profile fields and unsigned contract terms).
• September 25, 2026 — we now keep a record when you are shown another member’s contact details, and may ask an artist one follow-up question after a completed booking. The first follow-up email can go no earlier than November 16, 2026.
• September 23, 2026 — the private parts of a profile (above) are now visible only to you, the systems that act for you, and our admins.
• September 19, 2026 — contact details are released only once a booking is confirmed; an unanswered request releases nothing. The email kept on an account-deletion request now expires 30 days after the request is closed.

Contact us

Questions, or a request about your data: info@getartiste.com
Perfect Timbre Tech LLC, 41 Moss Ave APT 104, Oakland, CA 94610, United States.